Terms and Conditions

Terms and Conditions:

Reservations:

1. Transfer reservations through our online service are processed according to Portuguese hours.
2. Reservations can be made up to 24 hours prior to your chosen date.
3. For last-minute transfer reservations, please contact us directly at info@touchtours.pt or call: +351 93 247 60 37.
4. Cancellations or changes to the booking must be made at least 24 hours prior to your arrival for a 100% refund.

Payments:

1. Payments can be made online, to the driver/guide, or via bank transfer.
2. Payments are always required in Portuguese currency (Euros).

Refunds:

1. All refunds will be provided if the cancellation is made with at least 24 hours’ notice prior to the program date.

Luggage:

1. Customers must inform us in advance of the quantity of luggage they will be transporting so that we can provide the appropriate vehicle.

Insurances:

1. We are a fully licensed RNAVT company with up-to-date insurance coverage.
2. Both passengers and their luggage are insured.
3. We do not take responsibility for delays caused by traffic jams due to accidents, weather conditions, or other unforeseen circumstances.

Assistance:

1. All assistance at airports, including ‘meet & greet’ services and assistance with flight delays, is free of charge.
2. Assistance with luggage is also free of charge.
3. For airport assistance, please feel free to call +351 93 247 60 37.

Waiting times:

1. Arrival transfers: The driver will wait for 60 minutes after the flight lands (flight delays are free of charge).
2. Departure transfers: The driver will wait for 20 minutes at your accommodation for departure transfers.

Passengers with Disabilities:

1. If any passenger has a disability, please inform us at the time of booking. We will assess if the transfer can accommodate their specific needs. If Touch Tours is unable to accommodate the particular requirements of the person, we may have to decline the booking.

Programs and Routes:

1. The routes and locations mentioned in the programs (also referred to as day tours or excursions) may be subject to change due to factors such as available time, weather conditions, customer requests, holidays, and other unforeseen circumstances.

Smoking:

1. Smoking is strictly prohibited in all of our vehicles.

Food and Drink:

1. The consumption of food and drinks during transfers or day tours is not allowed, with the exception of water.

Data Protection:

1. Touch Tours will never share any information with a third party.

Other:

1. Alcoholic drinks or any type of illegal drugs are not allowed in our vehicles.
2. We reserve the right to refuse transportation to clients under the influence of alcohol or drugs or those considered a risk to our driver’s safety.
3. We reserve the right to decline transportation for health and safety reasons if booster or baby seats are not requested prior to traveling.

Copyright:

1. The content, code, and images used on this site are the property of Touch Tours Unipessoal Limitada.
2. Reproduction without permission is strictly prohibited.

We would like to express our gratitude for choosing Touch Tours and assure you that our terms and conditions apply not only to transfers but also to our day tours or excursions.

Sincerely,

Touch Tours Management