Privacy Policy

Effective Date: 21/11/2024

Touch Tours (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes how we collect, use, and share personal data when you visit our website, https://touchtours.pt, and your rights under GDPR and CCPA.

1. Information We Collect

We may collect and process the following types of personal data:

A. Information You Provide

  • Name
  • Email address
  • Phone number
  • Payment information
  • Any other information submitted via forms or bookings.

B. Information Collected Automatically

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the site
  • Cookies and usage data (see Cookie Policy for details).

2. How We Use Your Information

We use your information for the following purposes:

  • To process and manage bookings and payments.
  • To respond to inquiries and provide customer support.
  • To send updates, promotional offers, and newsletters (with your consent).
  • To improve website functionality and user experience.
  • To comply with legal obligations.

3. Sharing Your Information

We may share your data with:

  • Service providers: For payment processing, email communication, and analytics (e.g., Stripe, Google Analytics).
  • Legal authorities: To comply with applicable laws or respond to lawful requests.
  • Advertising partners: To provide tailored ads (where consent is granted).

We do not sell your personal data to third parties.

4. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights:

  • Right to access: Request a copy of your personal data.
  • Right to rectification: Correct inaccurate or incomplete data.
  • Right to erasure (“Right to be Forgotten”): Request deletion of your data.
  • Right to restrict processing: Limit how we use your data.
  • Right to data portability: Transfer your data to another service.
  • Right to object: Opt out of data processing for marketing purposes.
  • Right to withdraw consent: Revoke consent at any time.

To exercise these rights, contact us at info@touchtours.pt.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

6. Security

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no internet-based system is completely secure.

7. Cookies

We use cookies to:

  • Improve website functionality.
  • Track user behavior for analytics.
  • Provide personalized experiences.

For more information, see our Cookie Policy.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their policies before submitting personal data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with the “Effective Date.” We encourage you to review it periodically.

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:

Touch Tours
Address: Rua Cândido dos Reis 105, 4050-152 Porto, Portugal
Phone: +351 932 476 037 / +351 224 064 772
Email: info@touchtours.pt

Privacy Policy